When Tenzing Private Equity backed the management team of Ticketer, the UK’s leading provider of bus ticketing technology, they once again looked to Continuum for our Human Capital Due Diligence service.
Since entering the market in 2010, Ticketer has grown to become the UK market leader at the forefront of smart electronic ticketing technology across the bus sector. Ticketer’s software enables passengers to use the latest payments technologies, whilst providing bus operators with real-time performance insights to improve efficiency, service levels and profitability.
Widely renowned as the most innovative provider in the industry, Ticketer’s clients include some of the largest national operators, including First Bus, Arriva, and Go-Ahead, and some 70% of the UK’s regional operators. The company has achieved outstanding revenue growth of over 50% year-on-year over the last three years.
Tenzing has backed the senior management team, led by John Clarfelt and Gordon Montgomery. Together with its Entrepreneurs Panel, Tenzing will support the team’s ambition to grow the business in the UK and internationally.
Continuum held meetings with John Clarfelt and his team and provided full reporting to Tenzing.
About Continuum
Continuum is an organisation development firm focusing on helping our clients to liberate human potential, to deliver value and achieve ambitions more rapidly. The main areas of our business are Human Due Diligence, Talent Assessment, Organisation Development and People Development. Over the past year we have been engaged by Tenzing Private Equity and a number of other Private Equity firms to provide human due diligence in their investment process and we are currently working on a number of projects that have yet to be finalised.
Our Due Diligence process includes meeting with all the senior management and all key individuals (and sometimes all staff as required) across the organisation. We use our methodology to provide a comprehensive report on the key individuals, the team and the organisation covering capability, growth potential, team dynamics and human risks.
Our process findings have been used successfully as input for investment companies as well as for organisations not in the investment process who are, nevertheless, looking to improve the return on their human capital.
